Warranty & Returns

1-Year Warranty

Every The Master Tanners product is covered by a 1-year warranty from the date of delivery against manufacturing faults that affect its structure or function. If an approved fault is found, we'll repair or replace the item.

What's covered

Broken straps, grab handles or internal lining
Tears in the external leather caused by normal use
Hardware defects: zips, pullers, buckles and press studs

What's not covered

Normal wear and tear, misuse, overloading or accidental damage
Water damage or damage from not following the care instructions (products handle moisture but must not be submerged)
Alterations or repairs carried out by third parties
Natural ageing of leather, such as patina, scratches and burnishing

How to make a warranty claim

Email themastertanners@gmail.com with your order number.
Attach clear photos showing the fault.
We'll reply within 24 hours on working days, and ship a replacement once the claim is approved.

30-Day Returns

Not happy with your purchase? You can return it within 30 days of delivery.

Items must be unused and in their original packaging.
Email themastertanners@gmail.com within 30 days of receiving your order to start a return.
Personalised and custom-made items can't be returned unless faulty; faulty personalised items are replaced free of charge.

Who pays for return shipping?

Our fault (faulty, damaged or wrong item): we send you a prepaid return label and cover all shipping costs.
Change of mind (including returns or exchanges for a different size, colour or style): the customer pays the return shipping and, for exchanges, the cost of sending the replacement.