Frequently Asked Questions

We handcraft full-grain cowhide leather goods: bags and backpacks, aprons, rifle and shotgun cases, cartridge bags, hunting accessories, golf bags, dice cups, camping stools, garments and more. Browse everything from the menu or use the search bar.

Most of our products are made from 100% full-grain cowhide, the strongest and most durable grade of leather. It keeps the natural grain, so it develops a rich patina and gets better with age. Some products also use waxed canvas; each product page states its materials.

Yes. Every piece is cut, stitched and finished by our skilled craftsmen using traditional techniques, so small variations in grain and colour are natural and make each item unique.

Yes. Alongside our leather range we offer selected products and accessories made from high-quality canvas.

Many products can be personalised with initials or a name. Look for the personalisation option on the product page, or contact us before ordering if you need something specific.

Yes, we take custom requests for sizes, colours and designs. Use our contact form with details and reference photos and we'll send you a quote.

Of course. Try the search bar at the top of the page, or email us at themastertanners@gmail.com describing what you need and we'll point you in the right direction.

Check the size guide on the product page. If you're between sizes or unsure, contact us with your measurements and we'll recommend the best fit.

Contact us as soon as possible at themastertanners@gmail.com. If your order hasn't been made or shipped yet we'll do our best to change or cancel it. Personalised and custom items can't be cancelled once production has started.

Yes. For wholesale, corporate gifts or bulk orders, get in touch through the contact page and choose "Wholesale & partnerships".

Shipping is free on every order, with a fully tracked and insured courier, mainly FedEx and DHL.

Our duty-paid service delivers in 10–12 business days (Monday–Friday, excluding public holidays). Customs clearance can occasionally add a few days.

No. Shipping is duty-paid: import duties, taxes and US tariffs are included in the price, so there's nothing extra to pay on delivery.

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Sweden, the United Kingdom and the United States.

As soon as your order ships you'll receive an email with your tracking number and a link to follow your parcel.

If it hasn't arrived within 12 business days, email themastertanners@gmail.com with your order number and we'll check it with the courier straight away.

You can return eligible items within 30 days of delivery. Items must be unused and in their original packaging. Email themastertanners@gmail.com within 30 days to start a return. See our Return & Refund Policy.

If the item is faulty, damaged or wrong, we send a prepaid label and cover all costs. For change-of-mind returns or exchanges, the customer pays the return shipping and the cost of sending any replacement.

Personalised and custom-made items can't be returned unless they are faulty. Custom garments aren't eligible for a full refund.

Yes, within 30 days of delivery, as long as the item is unused. Contact us to arrange it; exchange shipping costs are paid by the customer.

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method.

Email us within 30 days with your order number and photos of the damage. We'll arrange a replacement or refund and cover all shipping costs.

Yes. Every product has a 1-year warranty from the date of delivery against manufacturing faults. Approved claims are repaired or replaced.

Tears in the external leather from normal use, broken straps or grab handles, damage to the internal lining, and hardware defects such as zips, buckles and press studs.

Normal wear and tear, misuse or overloading, accidental or water damage, repairs by third parties, and the natural ageing of leather such as patina, scratches and burnishing.

Email themastertanners@gmail.com with your order number and clear photos of the issue. Once approved, we ship a replacement within one business day. Full details are on our Warranty & Returns page.

Wipe it with a soft, dry cloth, keep it away from direct heat and prolonged sunlight, and condition it every few months with a quality leather conditioner. Each product page has a Care Instructions tab.

Full-grain leather handles light rain and moisture well, but it isn't waterproof and shouldn't be submerged. If it gets wet, let it dry naturally at room temperature, never next to a heater.

That's the patina. Full-grain leather darkens and softens with use, developing a unique character. It's a sign of genuine quality, not a defect.

Light scratches can often be buffed out with your fingertips or a soft cloth, as the natural oils blend them in. A leather conditioner helps with deeper marks.

Keep it in a cool, dry place inside a breathable dust bag. Avoid plastic bags, which trap moisture, and stuff bags with paper to hold their shape.

We accept major credit and debit cards and the other payment options shown at checkout, all processed securely.

Yes. Our store runs on Shopify with SSL encryption, and we never see or store your full card details.

Prices can be shown in your local currency using the currency selector, and checkout will show the final amount before you pay.