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100% Full Grain Leather | 1000+ Satisfied Customers

Free Shipping to UK, US, Canada & Europe |  Full Grain Leather

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Refund policy

Return & Refund Policy

We want you to love your The Master Tanners purchase. If something isn't right, here is how returns, refunds and warranty claims work.

30-Day Returns

You can return any eligible item within 30 days of delivery.

Conditions

  • Items must be unused.
  • Items must be in their original packaging.
  • You must contact us within 30 days of receiving your order at themastertanners@gmail.com to start a return.

Return Shipping Costs

  • Our fault (faulty, damaged or wrong item): we provide a prepaid return label and cover all shipping costs.
  • Change of mind (including returns or exchanges for a different size, colour or style): the customer pays the return shipping and, for exchanges, the cost of sending the replacement.

Items We Can't Accept for Return

  • Personalised or custom-made items, unless they are faulty.
  • Custom garments are not eligible for a full refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method.

1-Year Warranty

Every The Master Tanners product is covered by a 1-year warranty from the date of delivery against manufacturing faults. If your claim is approved, we will repair or replace the item.

What's Covered

  • Tears in the external leather caused by normal use.
  • Damage to straps, grab handles or internal lining.
  • Hardware defects, including zips, pullers, buckles and press studs.

What's Not Covered

  • Normal wear and tear.
  • Damage caused by overloading or misuse.
  • Accidental damage, including water damage (products can handle moisture but must not be submerged).
  • Alterations or repairs carried out by third parties.
  • Natural ageing of materials, including patina, scratches and burnishing.

How to Make a Warranty Claim

  1. Email themastertanners@gmail.com with your order number.
  2. Attach clear photos showing the issue.
  3. Once your claim is approved, we will ship a replacement within one business day.

Import Duties and Taxes

Customers are responsible for any import duties, taxes and customs charges in their country.

Contact Us

Greenman Premier Essentials Ltd, trading as The Master Tanners
79 Cairnfield Avenue, London, NW2 7PH, United Kingdom
Email: themastertanners@gmail.com
Phone: +1 512 842 0490